Romantic getaway, rooms are amazing but cleaning of rooms could be improved. Dusty furniture and light fixtures and hot tubs could be cleaned better. Pools are well maintained and staff is very helpful. Services around resort are dated but fun. Lounge is dated feeling but the bartenders make delicious drinks.
My boyfriend & I spent our 2 yr anniversary here, and we are so glad we did! We paid for Lakeside Villa but surprisingly got upgraded to Diana's Oasis for no charge. The room was very clean and comfy. Really enjoyed the pool & jacuzzi, only problem is that the jacuzzi had some brown flakes in it, but we managed to get rid of it all before going in. The morning of checking out, we literally laid in bed debating whether or not we should just book the room for another night haha but unfortunately, we both worked the next day. We did not want to leave, it definitely is a place for couples to escape and enjoy time together. We are already planning our next visit!
Pool was dirty, room was cold upon arrival, latch to sauna door was broken so door would not stay shut. We were asked if it was a special occasion, which it was, our anniversary, so I expected a little something extra(to make it memorable), maybe a bottle of champagne or something, but there was nothing. We were somehow double booked and told before arrival over the phone it was taken care of....it was not. For the price, we were very disappointed. The one bright spot was the staff, they were courteous and helpful. Would I recommend it to friends or family...no.
As a forever lover for so many years, I was very disappointed at the way we were treated. We loss the use of our pool for two days. I had to spend too much money to stay an extra night just to use my pool,when I think it should have been free. I had to go back and forth with management multiple times to get a decent price! It was like pulling teeth. Didn't feel special at all. They no longer give you nice gifts, free strawberries etc... on arrival, not even a free log. Nothing! What are we paying for then.... It has definitely lost it's touch.
I’d give it a 0 if I could! The concept of this place is great and is a romantic idea. Our experience was horrible! Bugs, both alive and dead, covered our room, the in room pool was filthy and drawings were on the walls in the dirt inside the pool from other guests, stripped live wires were on the dresser, hotel room phone didn’t work, bed was dirty, The steam room door didn’t close so it wouldn’t heat up, ceiling was leaking onto the dresser, carpet looked like it hadn’t been vacuumed in ages. Went to front desk to complain and 2 couples came in after us because this hotel gave room keys to a room that was already occupied. Which resulted in one couple walking in on the other couple naked!! This was their free stay since they had a bad experience there prior too! We got out of there as fast as we could after they finally agreed to give us a full refund! Worst hotel experience and dirtiest room EVER and at a $500 a night price tag to boot! Hotel needs to own that they need to spend money to fix everything that is broken and to clean it up!
Paradise Stream is a US Lodging based in Mount Pocono, Pennsylvania. Paradise Stream is located at 6213 Carlton Rd, Mt Pocono, PA 18344, USA.
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